Zonka Feedback StrawberryThe email survey work, done and queued for one look
One sentence in, and a companion has been through the Zonka Feedback email surveys, put them where you can read them, and marked the ones it was not sure about.
Open the email survey. Check it against something else. Write the change. Move to the next one. That is the Zonka Feedback afternoon nobody can hand off, and a companion does the whole pass and gives you back the batch, with nothing landing on a email survey until you approve it.
What it can do is exactly what Zonka Feedback exposes to an account you authorise and nothing beyond it: 3 operations, 1 read and 2 writes. In practice that means it can send a SMS survey and send an email survey, and work across the email surveys, sms surveys and surveys.
The Zonka Feedback API stops at Zonka Feedback. A companion does not. The same run opens the customer's website, the supplier portal, the internal tool somebody built in 2019, because it is working the browser you are already signed into rather than calling in from outside it.
Does it read the email surveys or ask you for them?
1 of the 3 operations is a read.
Your account, not a guess at it: a companion can list surveys, and the full list below is the whole list, with nothing inferred from Zonka Feedback's documentation.
The email surveys are what most of this inventory is about, alongside the sms surveys. A companion can hold all 3 of these operations and forty open tabs in the same pass, which is how an afternoon of Zonka Feedback admin becomes a queue you review.
- List Surveys
What happens before it can send SMS survey?
All 2 write operations wait for you.
A companion can send a SMS survey and send an email survey, and each one is staged on an approval card first: you see the email survey, the field and the new value before it lands in Zonka Feedback.
Nothing in Zonka Feedback is sent, changed or deleted on your behalf without that click, and a rejected card leaves the email survey exactly as it was. The gate is the same one on every surface, described at security.
- Send SMS Survey
- Send Email Survey
Does the email survey sweep have to be asked for every time?
Yes.
Saved as a routine, the Zonka Feedback email surveys pass runs at the hour you pick: the Monday sweep, the overnight refresh, the Friday check. Keep Awake holds the machine awake for the length of a run, so a scheduled pass finishes with the lid closed.
The operations playbook catalogues the other recurring shapes of the ticket queue, the Zonka Feedback email surveys sweep among them, and finished runs are published at real runs.
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