Automate your transactional email triage with an AI agent

Tracing one missing email

Search the recipient, read the state, look at the rejection reason, check whether the address sits on the rejection list and when it landed there, then decide whether to remove it or tell the customer their mail provider blocked you.

A companion runs that sequence and returns the answer in plain language with the evidence attached. Attached to a support workflow, an eight-minute investigation becomes a paragraph.

Why does the rejection list quietly grow?

Because it is doing its job.

Hard-bounced addresses get suppressed so you stop damaging your reputation on them, and nobody reviews the list. Six months later it holds a few thousand entries.

A companion reads the whole list with reasons and dates, groups them by cause, and names the pattern worth acting on: one domain that rejected everything for two days, a batch of typos from one signup form, a set of role addresses.

• Removals proposed one at a time with the original reason shown, because clearing a suppression can undo the protection it provided.
• Patterns reported by cause rather than as a flat list of addresses.
• Signup-form typos traced back to the form so the source gets fixed.

Which subaccount is dragging the others down?

A companion pulls each subaccount’s recent reputation and volume and lines them up so the outlier is obvious.

Then it answers the follow-up, which lives outside Mandrill: what that subaccount sends, to whom, and whether the template changed recently. That reporting habit is generate a weekly metrics digest.

The Mailchimp side of the arrangement

Mandrill is sold as an add-on to a paid Mailchimp plan and metered in blocks, as of this writing. Those commercial details belong to Mailchimp and change, so check them there.

Sending infrastructure, template hosting and the reputation work behind them stay on their side. A companion reads the outcomes and writes the explanation, which is the half currently costing your support team its afternoons. The support pattern is triage support tickets with AI.

Frequently asked questions