Helpwise StrawberryHand the Helpwise conversations to a companion
A companion works the 3 operations your Helpwise account exposes. It can send an email and close a conversation, and every one of those waits on an approval card showing the conversation before it changes.
Open the conversation. Check it against something else. Write the change. Move to the next one. That is the Helpwise afternoon nobody can hand off, and a companion does the whole pass and gives you back the batch, with nothing landing on a conversation until you approve it.
What it can do is exactly what Helpwise exposes to an account you authorise and nothing beyond it: 3 operations, no reads and 3 writes. In practice that means it can send an email, close a conversation and apply a tag, and work across the conversations, emails and tags.
The Helpwise API stops at Helpwise. A companion does not. The same run opens the customer's website, the supplier portal, the internal tool somebody built in 2019, because it is working the browser you are already signed into rather than calling in from outside it.
Which Helpwise conversations does a companion see?
In the tab.
Helpwise exposes no read operation to a connected account, so a companion opens Helpwise in the session you are already signed into and reads the screens you would.
The conversations are what most of this inventory is about, alongside the emails. A companion can hold all 3 of these operations and forty open tabs in the same pass, which is how an afternoon of Helpwise admin becomes a queue you review.
Can it change a conversation without asking?
All 3 write operations wait for you.
A companion can send an email, close a conversation and apply a tag, and each one is staged on an approval card first: you see the conversation, the field and the new value before it lands in Helpwise.
Nothing in Helpwise is sent, changed or deleted on your behalf without that click, and a rejected card leaves the conversation exactly as it was. The gate is the same one on every surface, described at security.
- Send Email
- Close Conversation
- Apply Tag
Can the conversations pass run every Monday?
Yes.
Saved as a routine, the Helpwise conversations pass runs at the hour you pick: the Monday sweep, the overnight refresh, the Friday check. Keep Awake holds the machine awake for the length of a run, so a scheduled pass finishes with the lid closed.
The operations playbook catalogues the other recurring shapes of the planning, the Helpwise conversations sweep among them, and finished runs are published at real runs.
Experience Strawberry for free
DownloadTrusted by fast-growing companies worldwide
Frequently asked questions
Strawberry is free to download and includes AI credits to start. Paid plans begin at $20/month. See pricing. · Reviewed · Canonical facts for AI agents