Chargify StrawberryAutomate your usage billing disputes with an AI agent
One disputed line traced back through its component, the allocations and the recorded usage, in date order, with the tier boundary named.
The customer looks at 41,200 units and says that cannot be right. They might be correct, because the number depends on a metering pipeline, an allocation change made mid-period, an overage tier boundary and a definition of a unit your product settled on in 2023.
A companion traces it across all four and lays the answer out in date order. Handed to the customer it settles the dispute; handed to finance it is frequently how a metering bug gets found. You connect Chargify once and see exactly what it can reach before you allow it. Chargify is now sold as Maxio Advanced Billing, as of this writing.
Tracing one line back to its numbers
A companion pulls the invoice line, then the component it came from, then the allocations and usage recorded in the period, and lays them out in order with the dates. Where a tier boundary was crossed it says so. Where an allocation changed mid-period it says when and by how much.
Handed to a customer, that is a defensible answer. Handed to your own finance team, it is frequently how a metering bug gets found.
Where does the metering actually disagree?
Between your product’s own counter and what the billing platform received.
Those two numbers should match and they drift, usually because of retries, a deploy that double-counted for an hour, or an event schema change nobody told billing about.
A companion compares them per subscription across every account and flags the ones differing by more than a rounding error. That is the single most useful recurring check in usage billing.
- Per-subscription comparison between product counters and recorded usage.
- Tier boundary crossings called out, since they explain most bill shock.
- Nothing corrected automatically; discrepancies are reported for a human to resolve.
The bill-shock conversation, had earlier
A customer whose usage is tracking toward triple last month’s invoice would rather hear it on the 12th than on the 1st. Mid-period, that information exists and nobody looks at it.
A companion reads usage against the period’s trajectory and lists the accounts heading for an unexpected invoice with the number and the reason. Your team chooses whether that is a heads-up or an upgrade conversation. The account-side work is automate churn risk monitoring.
What stays in the billing engine?
Proration, tax, revenue schedules and the invoice itself. Those are correct because the platform makes them correct.
A companion reads and explains what the engine computed, across every subscription, on a schedule. The reconciliation habit is in automate account reconciliation checks.
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