Polly.Help StrawberryArticles, collections and publications, worked for you
Polly.Help exposes 3 operations and a companion can work all of them: search a publication, get a collection and get an article. Anything that changes a record waits for your click.
Open the article. Check it against something else. Write the change. Move to the next one. That is the Polly.Help afternoon nobody can hand off, and a companion does the whole pass and gives you back the batch, with nothing changed until you say so.
What it can do is exactly what Polly.Help exposes to an account you authorise and nothing beyond it: 3 operations, 3 reads and no writes. In practice that means it can search a publication, get a collection and get an article, and work across the articles, collections and publications.
The Polly.Help API stops at Polly.Help. A companion does not. The same run opens the customer's website, the supplier portal, the internal tool somebody built in 2019, because it is working the browser you are already signed into rather than calling in from outside it.
Does it read the articles or ask you for them?
All 3 operations read.
Your account, not a guess at it: a companion can search a publication, get a collection and get an article, and the full list below is the whole list, with nothing inferred from Polly.Help's documentation.
The articles are what most of this inventory is about, alongside the collections. A companion can hold all 3 of these operations and forty open tabs in the same pass, which is how an afternoon of Polly.Help admin becomes a queue you review.
- Search Publication
- Get Collection
- Get Article
How does a companion change a article?
Through the screens you already use.
Polly.Help exposes no write operation to a connected account, so a companion drives Polly.Help in the session you are already signed into instead, filling the same forms you would to move a article, and anything consequential stops for an approval card before it happens.
That is the ordinary case rather than the exception. Most of what an article in Polly.Help touches has no API pointed at it, and a companion is useful precisely because it does not need one.
Can the articles pass run every Monday?
Yes.
Saved as a routine, the Polly.Help articles pass runs at the hour you pick: the Monday sweep, the overnight refresh, the Friday check. Keep Awake holds the machine awake for the length of a run, so a scheduled pass finishes with the lid closed.
The operations playbook catalogues the other recurring shapes of the ticket queue, the Polly.Help articles sweep among them, and finished runs are published at real runs.
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