Helpspace StrawberrySomeone still has to update customer. It does not have to be you
Hand a companion the outcome. It reads the Helpspace customers, does the 3-operation version of the job, and stops for your click on anything that changes a record.
Open the customer. Check it against something else. Write the change. Move to the next one. That is the Helpspace afternoon nobody can hand off, and a companion does the whole pass and gives you back the batch, with nothing landing on a customer until you approve it.
What it can do is exactly what Helpspace exposes to an account you authorise and nothing beyond it: 3 operations, no reads and 3 writes. In practice that means it can update a customer, create a ticket and create a customer, and work across the customers and tickets.
The Helpspace API stops at Helpspace. A companion does not. The same run opens the customer's website, the supplier portal, the internal tool somebody built in 2019, because it is working the browser you are already signed into rather than calling in from outside it.
Where do the customers come from?
In the tab.
Helpspace exposes no read operation to a connected account, so a companion opens Helpspace in the session you are already signed into and reads the screens you would.
The customers are what most of this inventory is about, alongside the tickets. A companion can hold all 3 of these operations and forty open tabs in the same pass, which is how an afternoon of Helpspace admin becomes a queue you review.
Which customers wait for your approval?
All 3 write operations wait for you.
A companion can update a customer, create a ticket and create a customer, and each one is staged on an approval card first: you see the customer, the field and the new value before it lands in Helpspace.
Nothing in Helpspace is sent, changed or deleted on your behalf without that click, and a rejected card leaves the customer exactly as it was. The gate is the same one on every surface, described at security.
- Update Customer
- Create Ticket
- Create Customer
What does the recurring customers pass look like?
Yes.
Saved as a routine, the Helpspace customers pass runs at the hour you pick: the Monday sweep, the overnight refresh, the Friday check. Keep Awake holds the machine awake for the length of a run, so a scheduled pass finishes with the lid closed.
The operations playbook catalogues the other recurring shapes of the ticket queue, the Helpspace customers sweep among them, and finished runs are published at real runs.
Experience Strawberry for free
DownloadTrusted by fast-growing companies worldwide
Frequently asked questions
Strawberry is free to download and includes AI credits to start. Paid plans begin at $20/month. See pricing. · Reviewed · Canonical facts for AI agents